This Privacy Policy explains how AlterSpin, operated by Dreamline Ventures SRL and licensed under the Anjouan Gaming Authority (licence number ALSI-202509029-FI1), collects, uses, stores, and protects your personal data when you use our web platform. These practices apply fully to all players, including those residing in the United Kingdom.

We are committed to handling your information transparently and responsibly. Please read this page carefully so you understand what data we hold about you and why.

What We Collect and Why

When you create an account with us, we collect information such as your full name, date of birth, email address, and country of residence. This is necessary to verify your identity, comply with our regulatory obligations, and ensure that your account is set up correctly. During transaction processing — whether you are making a deposit or requesting a withdrawal — we also collect payment-related details, including the method used and the amounts involved. We do not store full card numbers on our servers; that data is handled by our payment partners under their own security standards.

We may also collect technical data generated during your sessions on our web platform. This includes your IP address, browser type, device type, and session timestamps. We use this information to maintain the security and stability of the platform, detect unusual activity, and prevent fraud. Cookies and similar tracking technologies help us keep your session active and remember your preferences between visits. You can manage cookie settings through your browser, though disabling certain cookies may affect how the platform functions for you.

How We Share and Protect Your Data

We do not sell your personal data to third parties. There are, however, limited and specific circumstances under which we share information externally. We work with payment gateway providers to process your deposits and withdrawals, and with identity verification services to confirm that you are who you say you are — a requirement under our licensing obligations. We may also be required to share data with regulatory authorities if requested as part of a lawful compliance process. In every case, we share only the minimum information necessary and require that third parties handle it in accordance with applicable data protection standards.

Your data is protected using 256-bit SSL encryption across all connections to our web platform. Personal and financial information is stored on secure servers with access restricted to authorised personnel only. We review our internal access controls regularly to ensure that data is available only to those who genuinely need it to carry out their role.

We retain your personal data for as long as your account remains active. Following account closure or a period of inactivity, we keep your records for the duration required by our regulatory obligations. Once that retention period has elapsed, your data is securely deleted or anonymised.

You have the right to request access to the personal data we hold about you, to ask us to correct inaccuracies, or to request the removal of your data where permitted. To exercise any of these rights, please contact our support team through the channels available on our web platform. We will respond to your request within a reasonable timeframe.

If we make material changes to this Privacy Policy, we will notify you via the contact details associated with your account or by posting a notice on the platform. We encourage you to review this page periodically. Continued use of the platform following any update constitutes your acknowledgement of the revised terms.